How long does an order take to deliver?
Most orders are being fulfilled within 24-48 business hours. Standard shipping usually takes between 5-7 business days. Please allow patience with the shipping carrier once your order leaves our warehouse.
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Shipping & Delivery
Do you offer Free Shipping?
Free shipping is available for all orders over $79 after any promos, discounts, or rewards points have been applied.
Can I modify my order after it's been placed?
We can modify orders as long as our fulfillment center has not shipped your order yet.Once the order leaves our warehouse, we can no longer make any changes on it.You will either have to process a return or deny receipt of the delivery once the carri
How can I cancel an order?
Unfortunately, we cannot guarantee that we will be able to cancel your order. Our Team is available Monday-Friday 9 am-6 pm PST. Please submit a ticket by emailing us at [email protected]. As long as your order hasn't already been processed, we
How can I check the status of my order?
Once your order has been shipped, an email containing the tracking details of your order will be provided.You can also login to your account with us to see the status of the orders you have placed.
Can I track my package?
Yes, you can track your packages through the tracking details provided in the email sent when your order has been shipped by our fulfillment center.If you did not receive an email, please send us a support ticket at [email protected].
Where does Hey Mary Jane ship from?
We ship all orders from the United States.
What do I do if I receive the wrong order?
Please send an exchange request to [email protected] and a member of our team will assist you with your order. Once we have determined what had happened, we'll happily resend you your correct order.
Do you Ship to My State or Country?
For legal reasons, there are restrictions regarding Hey Mary Jane products being shipped to certain states. We do not ship to Idaho, Washington, or Oregon.
Why Has HMJ reached out regarding an invalid address?
When processing online orders, our shipping department will sometimes be notified that the shipping address may need to be corrected.When this happens, Customer Service may reach out to you to see if any parts of the address may need to be changed or
My tracking number says “delivered” but I haven’t received my package.
If you suspect your package may be lost or stolen, contact your local carrier directly for more information. Sometimes, a package will be held at a local carrier’s office if it can’t be delivered. Other times, a package may be delivered to the wrong
There's an item missing from shipment
If you are missing an item in your order or you've received the wrong item, please email us at [email protected] with your order number and a photo of the products received along with a photo of the packing slip where the stamp is visible.
There’s a charge on my card but I didn’t receive an order confirmation email.
Normally when an order is placed, we send an automatic confirmation to the email address provided—this includes your purchased items and order number. If you don’t see your confirmation email in your inbox, check your junk and spam folders. If you re
Why did I get an email stating I still have items in my cart after ordering?
Short Answer: cookies! If you shopped on our site from multiple browsers or devices (ex. duplicate tabs) our system probably read it as two identical but separate carts. So, when you placed your order, one cart was cleared and the other wasn’t trigge
A product is out of stock, when can I order it?
If you would like to purchase a product that is currently out of stock on our website we highly suggest joining the waitlist we provide on the product page. Once the item is restocked you will be notified via email. A picture is provided down below o